Incorrect time on Ionic

[GStrad]

Okay, so my ionic has started losing track of time (kind of a basic error). For example, last sync is at 23:30 when I head to bed, the following morning 6:30am, the ionic thinks it's only 5:30, alarms haven't gone off as the time is wrong. When it syncs (when - that is another issue syncing has got a bit dodgy) the clock corrects to the current time as per my phone, then slowly it goes off track until the next sync happens.

Fundamentally a watch that can't tell the time without regular syncs is pretty useless. 

Edit just to say - latest firmware and charge state makes no differences whether 100% or 20% still loses time

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @GStrad, welcome to the Community Forums! 

Thanks for your post and the details that were shared. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, this is the reason why you need to sync your Ionic in order to display the time that's configured on your phone.

If the time is incorrect, this may also also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

Let me know if further assistance is needed, I’ll be here.

[GStrad]

HI

 I know how to change time on the watch that works, but the watch should not be loosing time between syncs - It's a watch, it should be able to tell the time! If I set the correct time and it is wrong 6 hrs later that is a watch which is fundamentally not fit for purpose.

[GStrad]

Well this is disappointing, Vanessa hung before I could finish typing my next response--
.......
Vanessa:By the way, after our chat you will receive a brief survey. Any feedback you'd like to provide would be most appreciated, and will help us refine our Support processes.
Vanessa:Thank you for being part of the Fitbit family and for now, would there be anything else that I can help you with?
Me:yes, you can help me further with this watch.
Me:it is still failing.
Me:it should be fixed replaced so that it is fit for purpose
Vanessa:I am afraid that since it still failing, the best we can offer now is the discount since we already exhausted all possible troubleshooting steps for this issue.
Me:so doesn't that put you in breach of the sale of goods act - the product is not fit for purpose.
Vanessa:Thanks for sharing but our warranty is only good for 2 years from the date of your original purchased Fitbit.
Vanessa:You can view our full warranty policy at https://www.fitbit.com/legal/returns-and-warranty .
Me:Understood, but even outside of your warranty the sale of goods act states a product must be fit for purpose, two failures in warranty followed by one outside doesn't comply to that.
Vanessa:We're saddened by the experience that you had and definitely understand where you're coming from. However, a 35% off is the most that we can offer you at this time provided that our Fitbit devices are covered by Fitbit's limited warranty offer.
Vanessa:If you have any additional questions or concerns, you may visit https://help.fitbit.com/ .
Vanessa:Thank you for contacting Fitbit! Always check your phone's Fitbit app on Play Store/App Store to be sure that it is updated.
Vanessa:Have a wonderful rest of the day. To end this chat and receive a short survey please go ahead and click "End Chat" at the upper right of the chat box.
Vanessa:Stay safe!
Vanessa:I haven't heard anything from you, so I'll need to disconnect this chat. Please feel free to contact us back via chat, email, or phone if there's more we can do to assist you. Have a great rest of the day!