Incorrect time on device - Syncing issues

[Delslade]

I have had my Ionic for lessthan a year. It worked fine until acfew weeks ago when it started losing time. I tried syncing it but it wont sync. I tried turning it off and then back on. That didnt work either. Today is June 25 yet my Ionic sats its June 10. I paid over $200 for someting that doesnt work. This is my 3rd Fitbit and most likely my last. The other 2 had problems too. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Delslade, welcome to the Community Forums!

I appreciate the information that was shared in your post and for taking the time to share your thoughts. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, since you're experiencing syncing difficulties, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if the issue persists, I'll be here.

[Lid.]

Dear Moderator,
please do not make us laugh.
(Yes, I am totally irritated because) my Charge 3 stopped syncing after an update and it's losing om average 3 minutes an hour.
FIX THE PROBLEM instead of giving tips. We, who constantly have problems with YOUR/FITBIT issues, know these articles as a plam of our hands.

[RicardoFitbit]

Hi @Lid., welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

I'll be here if you need anything else.

[Delslade]

I finally got my fitbit to sync but it is still losing time. Now it is 4 minutes behind. I am really frustrated because I paid over $200 for this thing and I cant use it.


Sent from my T-Mobile 4G LTE Device

[Delslade]

My Fitbit is now an hour behind. What good is it if its not accurate? Please tell me how I can get my money back.