Ionic won't charge

[TREw1]

Out of the blue my Ionic will not charge. All contacts are cleaned and the charging cable appears to be just fine. I tried to contact live support but that was a waste of my time

Does anyone know what the issue could be?

[SilviaFitbit]

@TREw1 A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Due to recent events, affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[Zimbosam]

 tried to contact the Helpdesk on line and was typing a reply when they logged off!!!  seems like they have no patience when people are trying to get information...… My fitbit Iconic is only 2 years old and there is no support in the UK, WHY??

Zimbosam

[SilviaFitbit]

@Zimbosam A warm welcome to the Community.

Thanks for taking the time to share your experience with our Support team, your feedback is important to us because this helps us to continue improving. 

Fitbit doesn't have any repaired centers. However, there are different channels of communication that you could use to contact us. Before creating a case on your behalf with them, please confirm you tried this troubleshooting. 

Looking forward to hearing back from you. I'll be around if you have any additional questions.