help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic Issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-01-2020 05:52

‎07-01-2020 05:52

Had multiple issues with my Ionic from day 1. Won’t turn on, won’t charge, turns off on its own during activities, turns off when buttons are pressed.

 

Have tried restarting and resyncing multiple times but nothing works. I think I’ve paid for a dud device. Has anyone else had the same or similar issues and what did Fitbit do to help?

Best Answer
0 Votes
2 REPLIES 2

‎07-01-2020 07:02

‎07-01-2020 07:02

How old is it? Contact support and see what your options are. Use help at the top of the forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎07-01-2020 16:22

‎07-01-2020 16:22

@Bessica,

Given it's a new device and I'm assuming you have the purchase receipt - Then I'd suggest a factory reset from within the settings - if you can get into the menu? If it was out of warranty I'd be reluctant to suggest a factory reset, as some devices simply die from there.

You may want to also unpair it from the app before a reset and then completely set it up again after the reset.

Best Answer
0 Votes