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Interesting sync issue

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‎07-18-2018 08:18

‎07-18-2018 08:18

I've done a fair bit of research and I haven't seen this one pop up amidst the usual complaints. It seems that I can reliably sync (with some work) to either my phone (unsupported, of course) or my desktop. However, once I sync with my desktop to transfer music I can no longer sync with my phone. I must go through the full reinstall process on android. This puts me in a bit of a bind. If I only sync with my desktop I can only get music/podcasts, but I lose the phone features. If I only sync with my phone, I lose music. Unfortunately, all were key criteria that led to my selection of the Ionic. 

 

Does anyone have any experience with this problem? 

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4 REPLIES 4

‎07-18-2018 08:36

‎07-18-2018 08:36

@clockwork_angel,

 

Welcome to the community!

 

All Fitbit trackers (save the first two models) operate on a Bluetooth mode called 'promiscuous'.  This means that they'll try to communicate which anyone who is listening.  The problem with this is that occasionally the Fitbit will get confused trying to carry too many conversations at once.

 

First, once you finish transferring music on the Ionic, go back to the Music app and turn off transfer mode.  If you don't do this, it'll stay in this mode (even if music has finished transferring).

 

Next, since you only really want to sync with your desktop when you get music/podcasts, I would go to the device settings on the Fitbit App (on the desktop) and turn off 'All Day Sync'.  It means that when you want to sync through your desktop you'll need to do it manually, but that's what you do already.

 

Finally, if your Ionic still doesn't connect to your phone, simply restart it (press and hold left button and lower right button until you see the Fitbit logo).  This only takes about 15 seconds.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎07-18-2018 08:50

In response to PureEvil

‎07-18-2018 08:50

Thanks, Pure! I'll give this a shot tonight.
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‎07-18-2018 18:37

In response to PureEvil

‎07-18-2018 18:37

Unfortunately, this did not work. After shutting off All Day Sync on the desktop, the problem persisted after I disconnected from the desktop. Everything was rebooted.

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‎07-19-2018 09:15

In response to clockwork_angel

‎07-19-2018 09:15

@clockwork_angel,

 

Hmm...  I have both an Ionic and Versa and have not experienced this; certainly not to this degree.

 

You may have a defective device, consider contacting Fitbit Support.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

Best Answer