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Ionic: 47a6bad2 error

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‎11-22-2020 08:52 - last edited on ‎11-23-2020 16:04 by Fitbit Moderator

‎11-22-2020 08:52 - last edited on ‎11-23-2020 16:04 by Fitbit Moderator

Getting this message and Ionic Will not sync 

B2F80913-D907-4BD1-BBB5-893A567D93DD.jpeg

 

Moderator Edit: Clarified subject

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‎11-23-2020 16:04

‎11-23-2020 16:04

Hello @kla203, it's nice to see you again participating here in the Community Forums.

 

Thanks for bringing this to our attention and for the picture that was attached into your post. To fix this uncommon situation, I recommend you to follow the next steps to factory reset your Fitbit Ionic:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

 

Let me know if further assistance is needed and if you have any additional questions.

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