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Ionic Battery Draining Fast

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‎06-20-2018 14:33

‎06-20-2018 14:33

For the last few days my ionic has not lasted 2 full days on 100% battery. I’ve updated app, logged out and in, deleted app and reloaded, fully charged twice to 100%, reset the Ionic and tried not syncing or using any functions. It’s not even 6 months old! Any ideas?

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5 REPLIES 5

‎06-20-2018 14:36

‎06-20-2018 14:36

@Samiboyce wrote:

For the last few days my ionic has not lasted 2 full days on 100% battery. I’ve updated app, logged out and in, deleted app and reloaded, fully charged twice to 100%, reset the Ionic and tried not syncing or using any functions. It’s not even 6 months old! Any ideas?

You are not the only one having an issue, it appears there might be a problem with the last Firmware update, some customers are having luck testing with Tech Support while others appear not.  Check the thread above on the 32.10... update.

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‎06-20-2018 14:39

In response to Shastaski

‎06-20-2018 14:39

Thanks I’ll have a read!

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‎06-20-2018 23:18

‎06-20-2018 23:18

I'm having the same misery as you. This is the 2nd Ionic I've owned since purchasing 3 months ago. The 1st one wouldn't charge despite everything done including the factory reset guided by Fitbit Customer Service. I got a 2nd one through warranty less than a month ago, but it completely drains in less than 24 hours! To make matters worse...the Fitbit mobile app is having problems connecting to this watch so I can't even attempt the update, hoping it would remedy things. I had wristband problems with my Fitbit HR 2 years ago which eventually lead to replacement under warranty. A year later, the same issue. I went through 2 of those in one year. I've now paid over twice the amount for THIS watch and I've had 2 Ionics fail on me in less than 3 months. I'm really disappointed and frustrated because I really do enjoy Fitbit as a brand and the kind support by their employees. Unfortunately, I'm finding the products are unreliable and struggle with quality of workmanship. Maybe I'm just really unlucky? I'm at a point where I just want this watch to finally work without constantly draining but I'm pretty confident that my next smart watch will not be a Fitbit due to my unfortunate experiences over 4 years  😞

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‎06-21-2018 00:54

In response to roklifter

‎06-21-2018 00:54

I’m down to 78% from a 100% charge and all I’ve done is sleep and turned off syncing. It’s ridiculous. I agree, these watches aren’t cheap. I’ve been very loyal this is my 3rd Fitbit and like you I’m considering other brands although won’t be happy if I have to replace this watch myself as it’s less than 6 months old! 

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‎06-21-2018 03:15

In response to Samiboyce

‎06-21-2018 03:15

After many attempts tonight, I finally got this Ionic to sync to my phone and ran the update. Mind you...the update ran on Bluetooth so took a long time. I went from my watch battery showing 50% to now it shows full on the website dashboard and 87% full on the watch. I've not had it plugged in since 7:30pm EST last night and it went through that lengthy update. Which one to believe....hmmmmmmm.....lol

 

Hang in there. As long as you're within the 1 year warranty, if its defective hardware that's covered under the Manufacturer's Warranty, Fitbit is very good about honoring their warranty.  I obtained a case# from Fitbit then went to Best Buy (where I purchased) and did the exchange for a new Ionic right there. They recognized the warranty for the exchange instead of using the Geek Squad service plan. It was quick and painless.  I hope your situation with the Ionic improves!!!

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