Ionic Battery Issue

[BranJay]

Over the past few weeks I was unable to update my ionic as it required a factory reset, deleting the app, starting over etc. I finally got around to resetting my device and updating it to the most current firmware.

After the factory reset, I set the light to dim and turned sync all day off. For some reason now, despite being updated firmware - my battery life has completed depleted. 

Before the factory reset and update my ionic would last 3-4 days without needing a charge. This morning it dropped 30% in 2 hours and I just went to look at my watch now and realized it is completely dead. It went from 70-0 without me even noticing in what was probably 2 hours. 

What can I do to revert back to the battery life I was getting because this firmware update changed nothing about my watch except giving it worse battery life

[JoanHCSU]

I'm having the same issue.  All of a sudden, my Ionic won't hold a charge.  Not even a full day!  Very frustrating.  The actual time is 8:24pm EST but my Ionic says it's10:58am EST!  

[BranJay]

No idea what’s going on with it. I just realized my heart rate green light isn’t on either so my HR isn’t reading as well. Really don’t want to do another factory reset

[BranJay · Accepted solution]

Well goodluck. Fitbit support got back to me and said that somehow the new update must have fried my device. Out of warranty so they offered 25%. Don’t think I’ll go with this company again.

[barky81]

They never said anything about an update. They just told me "Too bad. Here's a 25% coupon (with limitations and exclusions)."

I believe the device is defective.