help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic - Blue Diamond Frozen & Wrong Date & Time + sync issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-08-2018 02:23

‎08-08-2018 02:23

For 24 hours my Ionic has gone in between randomly freezing on the blue diamond screen or when the watch face is up, it has the incorrect date and time.  Just prior to all of this happening, I was having trouble syncing it to the app and I did a restart.  I have deleted the app and reinstalled it on my phone, I have connected my watch to my computer and have rebooted and still northing.  This watch is very frustrating for the cost.  Any help would be appreciated.

Best Answer
2 REPLIES 2

‎08-08-2018 03:53

‎08-08-2018 03:53

Try doing several restarts in a row. If that doesnt fix it try a factory reset (settings app on the watch and scroll down to About) or if you cant get there then try using the button method.

Restart your tracker

 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-08-2018 06:24

In response to NellyG

‎08-08-2018 06:24

I am assuming that if I do a factory reset, I have to download all of my music again?

Fitbit Ionic, Flyer, Blaze, Aria, Flex (original still works!), Ultra (Original still works!)
Best Answer
0 Votes