Ionic Brightness greyed out

[fitzzzz]

Hi,  After update recently , my ionic is on dim and can not make it brighter as brightness and others are greyed out(there is a moon in the settings) . I see posts where people say to adjust the "sleep mode".  I do not see anywhere to do this.  

I tried to do a factory reset and now the screen is going through different languages and the message say "to start, download the fit bit app" which I already have.   

Any help would be greatly appreciated, VERY frustrated with this watch. 

[Ckusy]

Go to setting on you Ionic.

Turn off sleep mode

Brightness will go back to "Auto" and you can now change it "Dim," "Normal," "Max," or "Auto"

[fitzzzz]

Thanks for the response. Where exactly do I turn off the sleep mode?   The only option that was available was the "Sleep sensitivity"   Unfortunately, I did a factory reset and now the watch is just going through diffent start up languages.  I have turned on and off the bluetooth on my phone and also restarted 5 times and still the same.   I have erased and reinstalled the app now says found it, it has been connecting to the tracker for 1/2 hour.  Tried this several times...   Anyone have any ideas?  Thanks!!!

[fitzzzz]

got it, thanks!!  

[Ckusy]

Sorry, not sure if you got it.

On the watch, swipe to the settings option, then scroll down to Sleep Mode

[Stewart96]

I am also experiencing this problem.  Not all of my settings options are available to me.  The Sleep Mode option is ALSO greyed out.   I turn the watch on and off and nothing changes.  Finally, on its own, it goes back to the bright setting but the Sleep Mode option remains greyed out.

[Jasonbsheffield]

Excellent!  Thank you!