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Ionic stuck on Fitbit logo

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‎02-23-2021 02:00 - last edited on ‎02-24-2021 10:20 by

‎02-23-2021 02:00 - last edited on ‎02-24-2021 10:20 by

My fitbit ionic is stuck on the Fitbit logo. I have been charging it for the last 3 hours and nothing has changed. I have tried restarting it it several times, but reverts back to the logo every time and also won't sync with the app anymore.

 

 

Moderator edit: subject for clarity 

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‎02-24-2021 10:19

‎02-24-2021 10:19

Welcome to the Fitbit Community, @Stewam1972.

 

Thanks for the details shared in your post and for already trying to resolve the issue. The best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected. 

 

See you around.

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