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Ionic Calibration Message

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‎07-15-2020 13:43

‎07-15-2020 13:43

I have set up my Ionic and then keep getting the "Quick calibration needed for optimal sensor performance" message pop up. I keep selecting start but it keeps failing and showing the red cross. 
How do I solve this issue? 

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‎07-16-2020 12:21 - last edited on ‎09-16-2024 13:57 by Fitbit Moderator

‎07-16-2020 12:21 - last edited on ‎09-16-2024 13:57 by Fitbit Moderator

@ARF15 A warm welcome to the Community. Thanks for letting me know the message you're receiving on your Ionic. 

Please try the following troubleshooting: 

- Plug your Ionic and setting it on a flat surface
- Restart it or shutting down (and turning it back on)
- Once the calibration has complete, a green check mark will show 

Let me know how the troubleshooting goes. Looking forward to hearing back from you. 

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