Ionic Clock Error

[Clif]

My ionic started showing the Clock Error' message today. I restarted it many times. Any clock face that has a few stats on it gives this error message.  If I load a very basic screen, it works. I  have had the Flashring 2  screen for a long time, with no issues, until today. 

What is wrong?

[Tony.r]

@Clif If the clock faces  you are selecting are 3rd party ones, I would suggest trying one of the official Fitbit faces to eliminate there is no issue with your Ionic. If these are working correctly then it's worth contacting the developer of the 3rd party face to report it is not working correctly so they can take a look into it. 

[Clif]

I need to know why the 3rd party screens are not reviewed by Fitbit people before allowing them to be on the Fitbit app!  If they do not work, they need to get pulled. 

The screen I have used for a year,  with no issues, just stopped working yesterday.  I feel this is not due to the developers as but a Fitbit issue.

[N8teGee]

Have you updated the FW on your Ionic to the latest version 27.33.1.30 (Fitbit OS 3.0). I believe some apps and watchfaces require the latest release to function correctly. 

[Clif]

Yes, I updated it to the 3.0 update!

Thanks,

Moderator edit: personal info removed

[EdsonFitbit]

Hello everybody, thanks for visiting the Fitbit Community.

@Clif I'm sorry to hear that your having difficulties with the clock face on your Fitbit Ionic. Please be aware that we do not handle payments or subscriptions for third-party apps. If the clock face is not working properly, for some apps, there is a Contact Developer button available within the app for customers to reach out to them.    

Hope this helps. If you have any question, please let us know.

[Clif]

Thanks, I have contacted the developer early on, but have not yet received a response.

I have tried so many watch faces, with no luck.

Fitbit generated a bug when they released the 3.0 firmware. 

[EdsonFitbit]

@Clif Thanks for the update.

I would like to mention the updates are intended to improve the Fitbit experience. Hope the developer get in touch with you soon. 

Keep on stepping.

[Clif]

Even all the Fitbit Labs watch faces generate the Click Error. 

How can I roll back to the prior OS version?

[EdsonFitbit · Accepted solution]

Hi @Clif,

there is actually no option to roll back to a previous OS version. On this case it could be a good idea performing a factory reset by following these steps. Please be aware that apps and all personal data will be deleted from the device, including credit or debit cards you added.

If you continue experiencing the same issue, please be so kind to attach an image of the error.

I'll be waiting for your response.

[Clif]

Performing a factory reset did the trick! Thank you for providing the instructions.  I was able to get my Fast Ring 2  screen working again!

[EdsonFitbit]

@Clif Thanks for the response.

I'm glad to hear that you have been able to resolve the issue, thanks for letting me know.

On another note, you are welcome to visit the Discussions board where you can find different topics to discuss.

Continue participating on the Community.

[Debjionic]

I had this exact same issue.  I thought I was going crazy!!  I am going to try this fix today. thank you!!

[EdsonFitbit]

Welcome to the Fitbit Community @Debjionic.

I regret to hear that you had this issue with your Fitbit Ionic. Thank for your time while following our recommendations.

Please let me know if you need further assistance.

[RG14]

Time to buy an Apple watch I think.....customer support is deficient.

[Dlessard9]

I’m heading to the media sites for answers. 
the answers I’m seeing here offer no solution. 
No watch faces work whatsoever for mine. And the option is to a factory reset and loose all data??? Common! 

[Paulv66]

I’ve just got a clock error message on my Ionic.  It’s telling me to go to the Fitbit mobile app and try another clock. But there doesn’t seem to be any option to do this when I open the app. I’m using a standard clock face that came with the Ionic.

i don’t want to do a factory reset and lose all my data. Is there any alternative way of fixing this. 

[NikkiC17]

Just purchased an Ionic and cannot get rid of Error Message “ Go yo the Fit Bit App and try another clock face “ 

so far I have tried : switching off automatic time zone and changing to different location and syncing , then going back to put in my actual location ... nothing happens message stays there 

I’ve reinstalled the fit bit mobile app 

now I’m contacting you to hopefully help before I put it back in its box and return it 

thank you