Ionic Died

[robbyclaire]

My sister received the Blaze for Christmas 2017. Now, less than 60 days has passed and her Blaze has died. She messaged Fitbit only to be told they will not replace the Ionic or refund her the money. This is not the same company that stepped up and help me when my HR died. Shame on you, FitBit!!!

[N8teGee]

Surely if the Ionic has died it will be covered under warranty? Where did your sister buy the Ionic from?

[emili]

I am confused by your message.. is she asking them to replace her Blaze with an Ionic? they won't do that and it is not a realistic expectation. They may offer a discount on the ionic if she chooses to get it. If the Blaze is only three months old, it is under warranty and will be replaced. Fitbit is excellent at honoring their warranty.

[SunsetRunner]

Assuming you mean Ionic, it happened to me as well but I was able to resurrect it.  It took a bit of attempts but I changed the charger part that plugs into the wall and did the reset/reboot process multiple times and it eventually came back to life and has been ok for the past two weeks.

[USAF-Larry]

@robbyclaire, they will not replace the defective Blaze with the Ionic, but they should be able to replace it with another Blaze under warranty. Was she not offered that option?

[robbyclaire]

Yes, she got in touch with them and they are being very nice and helpful!

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