Ionic Dislodged Screen

[Sexydredlocs]

So I purchased an Ionic, upgrading from my Blaze which had started to loss the charge quite often, and seemed to exhibit the same defect even after being replaced. So imagine my surprise with my current interaction with customer service today. Now let me state that I am obsessive in the care of my gadgets, and so there is no extreme wear n tear or behavior that would've warranted the dislodging f my Ionic screen, which clearly exhibited the dissolving of the glue adhesive. To my knowledge my body heat is standard and I haven't been in any overly heated climates (global warming and all). So the fact that Fitbit refused to replace my Ionic and stuck to the script that I was a 140 days out of the 1 year warranty, and that even though there was not any noticeable abuse/behavior i.e. the tracking nor general misuse. Because let me restate that the lifting of the screen for the housing clearly is evidence of poor workmanship, as the glue that held the screen in place had obviously failed.

I was offered a 25% to 40% discount towards the purchase yet another of their Fitbit products that will undoubtedly fail in under a year and that the company will not stand behind......tell me why would I do that to myself. These devices are indeed expensive.

Thanks but no thanks Fitbit. I will spend my hard earned money elsewhere.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @Sexydredlocs. Thank you so much for the detailed information shared. 

I appreciate that you shared the experience you've had with your Ionic. Sorry to hear that your watch stopped working, I can confirm that our team reviews each case individually and the option provided is based in the Fitbit Warranty. 

We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. 

I'll be around if you need further assistance. 

[Sexydredlocs]

I respect your terms and conditions regarding your product. I require no additional assistance, as I no longer have confidence in the products or customer service handling. But wish you well and hope there will be reason for me to return in the future.