Ionic Display Back Light Not Working and Turning Off Randomly

[DHoward]

I have loved my iconic watch until two weeks ago.  The back light on the watch face is randomly working. There does not appear to be a trigger as to when the I get the black screen.  The operations appear to continue to function but I can't see the data so whats the point.  I've tried multiple things to address the  issue but nothing appears to improve the random black screen.  Often when I have back light the intensity is so low its difficult to read the screen.  I have had my iconic just over a year.  It is very frustrating to have an expensive watch that does not function correctly.   Please help me solve this problem. 

Moderator Edit: Updated Subject for Clarity

[SantiR]

@DHoward Welcome to the Fitbit Community! Thanks for taking the time to share the experience you are having with Ionic display. Thanks for sharing all of those details. 

There a couple of things you can try in order to sort this out if you haven't done so already:

• Restart your Ionic
• Change the clock face
• Factory reset (last resort)

Those steps have helped other users in the past. Please try them out and let me know how it goes!