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Ionic Not Syncing

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‎01-15-2019 10:00 - last edited on ‎01-16-2019 13:31 by Moderator Alum

‎01-15-2019 10:00 - last edited on ‎01-16-2019 13:31 by Moderator Alum

My ionic was not syncing. After doing everything including removing from bluerooth, reinstalling app and factory resetting watch, I am still not able to set up ionic on the phone app and the watch still says the unable to sync with the X sign( even after I press all 3 buttons, it's oK for a while and goes back to the error)

 

Moderator Edit: Updated Subject for Clarity

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‎01-16-2019 13:30

‎01-16-2019 13:30

@Marina_81 It's great to see you in the Fitbit family! Thanks for taking the time to post the situation you are experiencing with Ionic not syncing correctly. Thanks for trying those steps in order to sort this out.

 

I'd recommend taking a look at this helpful article about syncing and trying the troubleshooting steps shown there. Some of them you already did, but please try them again in the order given in the article for best results. This has helped other users in the past.

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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