Ionic Exercise app not working

[ShaunG1973]

Fitbit Ionic Exercise App not working. On the Fitbit Ionic I go to the Exercise App and choose an activity (eg. run, bike, walk etc) and when I click on the 'start' button it just return me to the home screen of the Exercise App - the app does not start recording my data for the chosen activity. I have done multiple restarts of my Ionic with no success.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @ShaunG1973.

Thanks for the details shared in your post and for already trying to resolve the issue. Since you've tried to restart the device, I recommend changing a clock face: How do I change the clock face on my Fitbit device?

Let me know how it goes.

[ShaunG1973]

Thanks for the recommendation. I have just tried changing the clock-face
but unfortunately this did not resolve the issue I am having with my
Exercise app.

[LiliyaFitbit]

Thank you for your response, @ShaunG1973.

I appreciate your efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you have any questions.