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Ionic Factory defect

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‎02-16-2018 21:17 - edited ‎02-16-2018 21:41

‎02-16-2018 21:17 - edited ‎02-16-2018 21:41

Hi today my fitbit ionic self reset and after the reset it never came on, I tried that bottoms reset but nothing work. After looking at my watch I notice dirt on the screen edges and it was then that I saw the screen was loosed and it felt out of the watch.  Does this problem it's cover in waranty??20180216_230015.jpg

 

20180216_230008.jpg

 

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3 REPLIES 3

‎02-17-2018 03:08

‎02-17-2018 03:08

That should definitely be covered under warranty. Contact Fitbit support here. 

Community Council Member

Nathan | UK

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‎02-17-2018 06:42

In response to N8teGee

‎02-17-2018 06:42

It wouldn't surprise me if it was, but I would contact Support just to be sure.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎07-21-2018 10:19

In response to N8teGee

‎07-21-2018 10:19

Fitbit warranty is a disappointment!! They will not replace your watch!! 

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