help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic Factory defect

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-16-2018 21:17 - edited ‎02-16-2018 21:41

‎02-16-2018 21:17 - edited ‎02-16-2018 21:41

Hi today my fitbit ionic self reset and after the reset it never came on, I tried that bottoms reset but nothing work. After looking at my watch I notice dirt on the screen edges and it was then that I saw the screen was loosed and it felt out of the watch.  Does this problem it's cover in waranty??20180216_230015.jpg

 

20180216_230008.jpg

 

Best Answer
0 Votes
3 REPLIES 3

‎02-17-2018 03:08

‎02-17-2018 03:08

That should definitely be covered under warranty. Contact Fitbit support here. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎02-17-2018 06:42

In response to N8teGee

‎02-17-2018 06:42

It wouldn't surprise me if it was, but I would contact Support just to be sure.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer

‎07-21-2018 10:19

In response to N8teGee

‎07-21-2018 10:19

Fitbit warranty is a disappointment!! They will not replace your watch!! 

Best Answer
0 Votes