Ionic Firmware Release - 32.10.15

[MattFitbit]

Fitbit Update: Fitbit OS2.1 has been released to 100% of users!

---

Hi all! 

I am excited to announce the release of Fitbit OS 2.1! (Firmware Version: 27.32.10.15)

We've started to roll out this update to 10% of Ionic users. This is a progressive rollout, and all Ionic users can expect to have it within a few weeks. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

WHAT’S NEW

Introducing quick replies. Send customized responses to text messages and messages from select messaging apps with your Fitbit watch. Note that this feature is currently only available on watches paired to an Android phone. For more information, see How do I respond to messages with my Fitbit watch?

This release includes other bug fixes and improvements.

Step by step instructions for updating your Ionic can be found here.

I recommend updating your Ionic over a home Wi-Fi network as this can greatly reduce the time it can take to get set up. For more information on connecting your Ionic to Wi-Fi, check out this article. 

If you run into any trouble updating your Ionic, I can also recommend reviewing these troubleshooting tips. 

Looking forward to hearing everyone's feedback on the latest release. If you have any questions, feel free to let me know! 

[Colinm39]

Mixed results so far for my Ionic update......

1. I had the "delete" show for one email message, hit delete and the email was transferred to my email trash folder. That "delete" option hasn't happened since.
2. Tapped on another email and it cleared it, no option to clear showed, but still in "inbox" folder.
3. Syncing is working, but still very slow.
4. Ionic shows with the caller name and tapping that answers the mobile phone,.
5. Weather App still works.
6. All my other settings remained as were before the upgrade.

[pointy101]

Git the notification for update to os2.1,but just fails everytime saying can't connect to WiFi ,even though it syncs etc no problem ,tried restarting both phone and ionic still the same 

[GTPune]

I got the upgrade notification and call me stupid but I have decided to to take the plunge so wish me luck. Charging my ionic in preparation to upgrade while posting this message to document what is currently working before the upgrade. Lets see what happens after the upgrade (or if I am able to upgrade it at all):

1. GPS accuracy is ok. Getting consistent 8.0 to 8.2 KM distance reading on my neighborhood run route. Part of the route is close to tall buildings and covered with trees which throw the GPS accuracy off a bit.

2. BT connectivity to headphone (QY7) is rock solid and sound quality is good. That's the only thing I am happy about.

3. Phone sync and notifications are working reasonably well.

4. Music transfer is a pain but after taking a 1000 precautions (stay at same place in clear sight of router every time I transfer music, keep BT off etc), I have been able to get success rate to 1 in 10 attempt from 1 in about 100 attempts initially.

5. HR monitor is ok although I have no other way to measure its accuracy nor I care about it too much. Although once I noticed that HR monitor was not turning off (the green blinking light at the back) even when the tracker was lying on the table for night. Had to reboot the tracker couple of times to get that sorted.

6. Don't wear it while sleeping so cant say anything about sleep tracking feature.

7. Fitbit pay is not available in India.

8. Was able to to download one app (flashlight) but Coach app is not updating on the watch even after several attempts.

9. Battery life is reasonable. With 2 one hour runs with GPS and music on, I am able to get 4 days of life from a single charge before the battery drops to about 30-35%. That's when I recharge it. Note: not wearing during the night so HR monitor turns off and I disconnect it from phone and laptop in the night to preserve the battery.

So that's basically it. Will be upgrading it now. Wish me luck 🙂

Update 1: Upgrade process

Kept Ionic on charge and attempted the upgrade via Android phone.

After about 15 min of "updating your iconic" message, upgrade fail. It gave me the option of "retry" or "retry on BT". I "retried". Failed again after 15 min.

Disconnected Iconic from phone, connected to laptop and tried again. Failed again after 10 min. Gave me option of "retry" or "retry on BT".  This time I retried on BT. Took about 45 min to complete the upgrade.

Update 2: Post upgrade behavior

Notification (SMS and calls) still seem to be working and with enhanced functionality (call accept / reject, quick replies, clear/delete notifications etc). Will keep monitoring the behavior and report back.

Music previously loaded on Iconic is safe and Iconic to BT connectivity is also working. Will monitor BT/Music performance with GPS on during running and report back.

Update 3: During/After Run

GPS reading was more or less same as before upgrade

BT Music connectivity was rock solid as before

In last 5 hours, including 1 hour of exercise with GPS/Music on, lost 17% of battery which probably is a little higher than before upgrade but I have been notification testing and turning screen on / off more that usual so lets see how it goes in next 3-4 days.

Was able to sync the run with phone

[SunsetRunner]

I have taken two risks. Yesterday I upgraded to Android P on my Pixel2 and today I upgraded to this Fitbit OS version. Early impressions - well everything still works. I honestly didn't realise this release included the dismiss and reply features - wow, at last!! I've just marked messages as read and replied, and dismissed a whatsapp notification once I read it on the phone. I've not fully tested everything out, but so far so happy 🙂

[d_k]

i'd like to chime in:

notification and sync framework is working after the update (and was before). calls were displayed, now i can accept / decline, standard android messaging app allows quick replies, ...

However:

messaging app signal:

https://play.google.com/store/apps/details?id=org.thoughtcrime.securesms - notifications worked before, now they're not even pushed to the watch. before you ask: yes the apps notifications support quick replies..

gmail:

notification is pushed, but the options are missing reply (2nd quick action in androids notification), the first (archive) is shown on the watch too.

so, fix this two bumps and i'm even more satisfied as before

[Colinm39]

---

@pointy101 wrote:

Git the notification for update to os2.1,but just fails everytime saying can't connect to WiFi ,even though it syncs etc no problem ,tried restarting both phone and ionic still the same 

---

The Ionic will only Wi-Fi to a 2.4gHz signal.  Won't to a 5gHz..  Maybe that's the issue..

That's why I had to update via the Phone.. Wi-Fi to Bluetooth.

[Colinm39]

Nine emails arrived in my Inbox and only one showed on the phone... That used to work flawlessly.

Still clears the message when I tap to extend and view..

---

@Colinm39 wrote:

Mixed results so far for my Ionic update......

1. I had the "delete" show for one email message, hit delete and the email was transferred to my email trash folder. That "delete" option hasn't happened since.
2. Tapped on another email and it cleared it, no option to clear showed, but still in "inbox" folder.
3. Syncing is working, but still very slow.
4. Ionic shows with the caller name and tapping that answers the mobile phone,.
5. Weather App still works.
6. All my other settings remained as were before the upgrade.

---

[Colinm39]

Further testing..

All of the new emails came through after an Ionic restart.  My emails are setup so that my ISP always has a copy because I open emails on the PC and the Android.

It would appear the Ionic Manual hasn't been updated  because this is what happens to emails on my  Ionic, Android, PC and ISP.

• When I tap an email on the Ionic I have the response of Delete and Clear.
• When I tap Delete that clears the email on the Ionic
• It also puts the email into Trash on the Android.
•  Also puts the email in trash on my ISP's server. Therefore I don't lose emails.
• But the Folder synchronization between the PC and ISP doesn't show the trash.. That could be an Outlook issue, but not worried.. because most emails can eventual be deleted.

Also I haven't noticed this before, but, when I use the LH button and RH button and don't wait for the Fitbit logo it performs a "Shut Down".... Is this normal ?  Not in the Manual..  If I follow through and wait for the Logo it restarts as normal..

[Couchy]

Has anyone on 32.10.20 been able to get their volume control to work on their Bluetooth headsets? I am using Airpods, and the volume control does not work.

[0hwell]

I am using JBL reflect mini bt earbuds and all music controls work . 

[SandyLane]

I no longer receive text messages on my ionic now that I've done this new update. I've turned blue tooth on and off, and I've restarted the ionic. Any suggestions?

[0hwell]

which update 32.10.15 or 32.10 .20?

[Couchy]

Are you able to control volume through the Ionic itself (+ - buttons), or do you simply use the controls on your earbuds? I've seen multiple threads so far about people noting that they can't control volume on the Airpods (no volume control on the earbuds themselves). I was hoping the update would fix it, but apparently the Ionic is not fully compatible with one of the more prominent wireless earbuds... 

[0hwell]

I can change the volume on my JBL's with both the Ionic and the JBL controls. I can also jump back or skip forward using both the Ionic and JBL controls. All controls on both devices work

[Chriswhite75]

Confused...???? I received the message to update to 32.10.15 last night and completed it with no problems.. but where has this 32.10.20 update that people are talking about come from????? Even the subject of this thread is about 32.10.15.??????🤯🤯

The update really made no difference to my Ionic, I'm still getting the calibration error, not getting full sleep patterns not tracking floors correctly. But I can reply to messages from my watch, BRILLIANT!! I don't even use the notifications option. 

Come on Fitbit sort your heads out..

[MissUrka]

Did updates yesterday. 32.10.15 and running iOS 2.5 version for iPhone X.  

•No Notifications for calls

•Will not connect to WiFi 

•Ran 8 miles today and when I synced I had over 19,000 steps. One hour later, I have 15,936 steps. So it deleted ~5,000 steps

•sleep stages: indicates I met my sleep goal when I was short of goal. My goal is set at 7hrs and sleep app read out said 6hrs 45min. Last time I checked 6 was less than 7 but I still received a star by the total amount of hours slept (~6hr+) indicating I met my sleep goal of 7

•Battery Life draining at lightning speed: was 100% charged prior to 8mi Run. Did not use gps on watch. Used 50% of battery 😳

•Can’t connect Music

•Can’t connect AirPod headphones. Bluetooth does not recognize or locate them  (no devices found)

•Waiting to see if calibration prompt shows up again. 

[CMichelle]

@SandyLane I downloaded the update this morning and I'm having the same issue.  No text messages on my Ionic since.  I have a Samsung Galaxy 7 Edge using Verizon Message+ for texting.  VERY annoying...E-mails, Facebook Messenger and other apps appear to work. 

[JamesIonic]

@Couchy pretty sure that's a problem specifically with the airpods

[Couchy]

@JamesIonic Even so, Airpods are one of the most popular truly wireless earbuds, so why is that Fitbit is not putting forward the appropriate effort to make the Ionic compatible with the Airpods? The Airpods have worked flawlessly on every other platform I have interacted with including other non-Apple watch smartwatches, so there is most certainly an issue on the Ionic's end. Volume control is literally one of the most basic functions for music playback.

[pointy101]

Ended up having to update via Bluetooth,all done love the quick reply feature