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Ionic Fitbit is not taking a charge

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‎04-10-2020 03:01

‎04-10-2020 03:01

My ionic watch which is only 2 years will not take a charge.  The watch needed to be charged but when I connected the charger to the watch and nothing happened. I tried a couple of different electrical outlets but the watch did not respond.  What are my options?   Is there a battery that needs to be replaced?

 

any information would be appreciated. 

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‎04-15-2020 14:39 - last edited on ‎12-03-2024 04:32 by Fitbit Moderator

‎04-15-2020 14:39 - last edited on ‎12-03-2024 04:32 by Fitbit Moderator

@Vegasmark Welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that you've had your Ionic for 2 years. I appreciate the troubleshooting tried prior to posting. 

Fitbit Ionic doesn't have a replaceable battery. However, I would like you to make sure you've followed all the procedure mentioned in this article Why isn't my Fitbit device's battery charging? 

Let me know the outcome. 

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