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Unable to sync Ionic

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‎04-10-2020 10:35 - last edited on ‎04-15-2020 14:50 by Fitbit Moderator

‎04-10-2020 10:35 - last edited on ‎04-15-2020 14:50 by Fitbit Moderator

My old fitbit had sync issues then froze. Got a new fitbit and now it won't sync. I've followed all guidelines. I've tried customer service. No luck. It has to be on their end. I have a high tech phone. Its not even recognizing it.

 

Moderator edit: Subject for clarity 

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‎04-15-2020 14:48

‎04-15-2020 14:48

Hi @Ryan3180, it's nice to see you again participating here in the Community Forums, sorry for the delay in responding.

 

Thanks for the details that were shared in your post and for getting in touch with our Support team before bringing this to our attention. To better assist you with this, can you please let us know which high-tech mobile device are you using with your Ionic? When was the first time you experienced this issue and how many times since then? Just in case you haven't already done so, please try the steps from our help article: https://help.fitbit.com/articles/Help_article/1866 and let me know how it goes.

 

Looking forward to your reply. Don't hesitate to ask me any additional questions you may have.

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