help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic Fitbit is not taking a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-10-2020 03:01

‎04-10-2020 03:01

My ionic watch which is only 2 years will not take a charge.  The watch needed to be charged but when I connected the charger to the watch and nothing happened. I tried a couple of different electrical outlets but the watch did not respond.  What are my options?   Is there a battery that needs to be replaced?

 

any information would be appreciated. 

Best Answer
0 Votes
1 REPLY 1

‎04-15-2020 14:39

‎04-15-2020 14:39

@Vegasmark Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for letting me know that you've had your Ionic for 2 years. I appreciate the troubleshooting tried prior to posting. 

 

Fitbit Ionic doesn't have a replaceable battery. However, I would like you to make sure you've followed all the procedure mentioned in this article Why isn't my Fitbit device's battery charging? 

 

Let me know the outcome. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes