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Unresponsive Ionic

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‎04-10-2020 09:44 - last edited on ‎04-15-2020 14:56 by Fitbit Moderator

‎04-10-2020 09:44 - last edited on ‎04-15-2020 14:56 by Fitbit Moderator

This is the 3rd fitbit I have bought that has broke. Worked fine until last week and the screen went completely black. Won't turn on, charge or connect with any other devices. Tried everything that was listed on the help section and still nothing. Anyone else has this happen? It's so frustrating to keep spending money on a watch that will break in less than 2 years everytime. 

 

Moderator edit: Subject for clarity 

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‎04-15-2020 14:55

‎04-15-2020 14:55

Hello @Staab83, welcome to the Community Forums! Sorry for the delay in responding your post. 

 

Thanks for bringing this to our attention and for troubleshooting your Ionic before posting over here. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

Let me know if you need help with anything else, I'll be here ready to help you out.

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