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Ionic GPS accuracy concern

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‎12-02-2020 13:31 - last edited on ‎12-06-2020 12:31 by Fitbit Moderator

‎12-02-2020 13:31 - last edited on ‎12-06-2020 12:31 by Fitbit Moderator

A long one here 

 

So I start my watch and stop my watch at the same point on a there and back run . 

 

Said run is 3.2 miles in total turning around at 1.6miles 

 

Stats show 26.50s at 8.19 average mile.......chuffing amazing right . 

 

Anyway look at map to see fitbit thinks I finished a mile sooner on the map.....

Yet still 3.2 miles 

Barin in mind I stopped watch at the same point I started. 

 

looking back its done it on other occasions too 

On 6.2 miles run showed up at 7 miles too 

 

help 

Screenshot_20201202-202809_Fitbit.jpg

 

 

Moderator Edit: Clarified subject

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‎12-06-2020 12:30

‎12-06-2020 12:30

Hi @Sadie1989, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the screenshot that was attached into your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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