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Ionic GPS does not work

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‎05-07-2020 00:21 - last edited on ‎05-08-2020 12:42 by Fitbit Moderator

‎05-07-2020 00:21 - last edited on ‎05-08-2020 12:42 by Fitbit Moderator

hello my fitbit ionic one month now gps not working...  stuck at "CONNECTING" and never connect... i sent many email to the support center but nobody reply... is not even a year from the day i buy and is not working. somebody to help? i am very disappointed with your service .. nobody say nothing ... i fell like the stole my money and they dont care for anything... i expect more from them but nothing.. i try anything restart -close  open but nothing  stuck at "CONNECTING"

 

Moderator edit: Updated subject for clarity 

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‎05-08-2020 12:49

‎05-08-2020 12:49

@georgecy It's nice to see you on the Community. Thanks for the troubleshooting tried prior to posting. 

 

I appreciate that you mentioned you've contacted our Support team. I see where you're coming from. 

 

I would like you to make sure you've checked the tips mentioned in this article. Since you mentioned you already have a case with our Support team, please continue the communication through email. This to avoid any duplicate troubleshooting or confusion. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎05-26-2020 03:56

In response to SilviaFitbit

‎05-26-2020 03:56

is nothing work I try everything and nobody answer from the email ... I thing you tricked your customers and you don’t care for nothing only for our money ... I m very disappointed from this company 1 month now try to contact you but the people on your company doesn’t care for us .. 1 year the watch and you don’t care to help... only money and money 

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