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Stair counter not working

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‎05-25-2020 18:43

‎05-25-2020 18:43

My Fitbit Ionic hasn't been recording my stairs for about 2 months now. I have reset,  the device, the app, but nothing works. Is this a manufacturer issue? Is there a way to solve this or does the watch need to be sent away?

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‎05-26-2020 00:11

‎05-26-2020 00:11

Your fitbit tracks floors by measuring changes in air pressure through a small hole in the back of the fitbit. If this hole becomes blocked then it can cause this problem.

 

Try cleaning it with, for example, an old toothbrush or a can of compressed air. Don't poke anything into the hole though as this can cause more problems.

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‎05-26-2020 03:58

‎05-26-2020 03:58

Hello 

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