help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic GPS not connecting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-16-2020 11:58 - last edited on ‎07-17-2020 13:59 by Fitbit Moderator

‎07-16-2020 11:58 - last edited on ‎07-17-2020 13:59 by Fitbit Moderator

I tried resetting the watch, updated with new firmware but all in vein. Not able to connect to gps. Entire evening I lost because of this mess. Kindly help

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎07-17-2020 13:59 - last edited on ‎09-16-2024 12:40 by Fitbit Moderator

‎07-17-2020 13:59 - last edited on ‎09-16-2024 12:40 by Fitbit Moderator

@Joggeranky A warm welcome to the Community. Thanks for the detailed information shared. 

I appreciate the troubleshooting tried prior to posting. I see where you're coming from. 

Please try the following tips for using GPS on your Fitbit Ionic: 

  • Charge your device to at least 80%, as built-in GPS can cause the battery to drain more quickly.
  • Start your exercise and connect to GPS in an area where you have a clear view of the sky.
  • If you are using GPS for the first time in an area, connecting may take longer than usual.

Also, please make sure that you have a clear view of the sky when you start the exercise. Environmental factors, including tall buildings, dense forest, steep hills, and thick cloud cover, can interfere with your device’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.

Let me know how the troubleshooting goes. Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes