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Ionic GPS not connecting

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‎09-21-2020 02:37 - last edited on ‎10-04-2020 16:53 by Fitbit Moderator

‎09-21-2020 02:37 - last edited on ‎10-04-2020 16:53 by Fitbit Moderator

I recently updated my Ionic firmware.  Since then I have had trouble tracking my runs. When I start the Run tracker it says searching, and thats all. Everything else is working.  It was working fine before updating. I have uninstalled the app on my phone and reinstalled it. The fault is the same.  I checked the gps setting on that function, it is on. I'm reluctant to reset my watch.  The last time I tried that the watch got stuck on the reboot and had to be replaced. 

 

Moderator Edit: Clarified subject

 

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‎10-04-2020 16:53

‎10-04-2020 16:53

Hi @FlotekRichard, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To fix the GPS connection issue that you're experiencing with your Ionic, I recommend you to restart your device and then check the information that's specified on:  and let me know how it goes.

 

I'll be around if further assistance is needed.

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