help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-02-2020 06:18 - last edited on ‎10-04-2020 16:50 by Fitbit Moderator

‎10-02-2020 06:18 - last edited on ‎10-04-2020 16:50 by Fitbit Moderator

My Ionic fitbit is less than 2 years old.  The battery went to 0% and now I can't get it to charge at all.  Today is day 5 that I have been trying to get it to work.  I have tried charging at multiple locations....I have tried pressing the buttons in multiple combinations....I have tried charging and pressing buttons at the same time combinations.  I have tried everything I could think of.  I think it crazy that this much thought has gone into trying to get something to work just because the battery got to zero.  Its very frustrating 😑  My watch is less than 2 years old.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎10-04-2020 16:50

‎10-04-2020 16:50

Hi @CrystalLT, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

Best Answer
0 Votes