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Ionic losing time

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‎10-02-2020 09:12 - last edited on ‎10-04-2020 16:39 by Fitbit Moderator

‎10-02-2020 09:12 - last edited on ‎10-04-2020 16:39 by Fitbit Moderator

When I am wearing the Ionic, I lose about 30 minutes a day. If I'm not wearing the Ionic, it does not lose time. 

 

Moderator Edit: Clarified subject

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‎10-04-2020 16:38 - edited ‎10-04-2020 16:39

‎10-04-2020 16:38 - edited ‎10-04-2020 16:39

Hi @Chrietzberg, welcome to the Community Forums! 

 

Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Ionic it should display the time that’s configured on your phone. However, this may also also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed, I’ll be here.

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