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Ionic GPS, sleep, etc. issues

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‎01-22-2019 13:25 - last edited on ‎01-23-2019 10:23 by Moderator Alum

‎01-22-2019 13:25 - last edited on ‎01-23-2019 10:23 by Moderator Alum

My Ionic watch has been playing up recently. Firstly when running my watch misses part of the run, when suing the GPS. Sleep hasn’t been being registered for a couple of weeks, even though I have restarted, checked software, changed clock face, etc. Today the clock stopped working and needed a new one downloading, now the heart rate won't log at all. Getting frustrated as I love my watch!

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎01-22-2019 13:48

‎01-22-2019 13:48

@Howson2 wrote:

My ionic watch has been playing up recently. Firstly when running my watch misses part of the run, when suing the gps. 

Sleep hasn’t been being registered for a couple of weeks, even though I have restarted, checked software, changed clockface etc

today the clock stopped working and needed a new one downloadin,

now the heart rate wont log at all.

 

getting frustrated as I love my watch!

Yeah have found the device is glitchy.

 

You can try to restart a few times - or shutdown - or change clockfaces - or even reset to factory if feeling lucky.  The odd time the device works better after that.

 

Failing that would contact Tech Support and see if they can make it work properly.  If defective they normally will replace it.

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
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‎01-23-2019 10:25

‎01-23-2019 10:25

Hey @Howson2, it's great to welcome you and @Whistler888 thanks for the input.

 

I appreciate all the efforts in trying to fix this the issue you have been experiencing with your watch and I will be glad to help you out with them. Please take a look at the following articles and follow the instructions provide:

 

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-06-2019 10:37

In response to AlejandraFitbit

‎02-06-2019 10:37

Thanks for the messages. I have done everything that I have been advised, ending with a factory reset. Now the heart rate doesn’t change at all - stuck at 79, so no sleep or heart rate logging. 

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‎02-06-2019 22:31

In response to Howson2

‎02-06-2019 22:31

@Howson2

I think the best solution is to contact Fitbit Support.

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