10-07-2017
16:49
- last edited on
02-20-2018
16:20
by
MattFitbit
10-07-2017
16:49
- last edited on
02-20-2018
16:20
by
MattFitbit
Has anyone else noticed that the Heart Rate sensor is very inaccurate? Currently my Ionic is showing that my heart rate is in excess of 120, while at the same time my pulse ox machine (a medical device) is saying it's 82. The Samsung health app is inline with what the pulse ox is saying. I'm not sure if I have a defective Ionic or if others are having the same issue. ( Note: Sorry if there are any spelling errors, I am tryping around my cat, who has decided to sit directly in front of the screen)
Moderator edit: edited title for clarity
08-08-2018
06:00
- last edited on
08-18-2018
10:06
by
SilviaFitbit
08-08-2018
06:00
- last edited on
08-18-2018
10:06
by
SilviaFitbit
Thanks YFG, it is a shame though.
I was very pleased with my Surge and Charge 2.
Kind regards,
Moderator edit: Removed personal information
08-08-2018 06:03
08-08-2018 06:03
08-08-2018
06:09
- last edited on
08-18-2018
10:07
by
SilviaFitbit
08-08-2018
06:09
- last edited on
08-18-2018
10:07
by
SilviaFitbit
Good for you!
Seems you are not running long distances, when I'm experiencing my trouble
with Ionic. So our experiences cannot be compared.
Kind regards,
Moderator edit: Removed personal information
08-08-2018 08:12
08-08-2018 08:12
I am a biker.
The Fitbit support team is aware of the in accurate HR
Here there comments "
Hi Marius,
Thanks for providing us with details regarding the test you performed between the Fitbit Ionic and your friend's Polar H7. We'll be glad to continue assisting you regarding the heart rate accuracy of your watch while biking.
Currently, we do not have a time frame for this issue to get solved, however, out engineer department is constantly working towards the improvement of your devices. "
So they agree but do we get a solution ?
08-08-2018 08:22 - edited 08-08-2018 08:23
08-08-2018 08:22 - edited 08-08-2018 08:23
I took this issue up the ladder (above the help desk) and basically received the same response. In so many words, Fitbit is aware of the issue and working on it but does not have a timeframe for resolution.
08-08-2018 12:04
08-08-2018 12:04
Ha
Paul werkt de charge 2 wel goed?
mvg
Marius
08-08-2018 12:07
08-08-2018 12:07
I would like to know if any of the GPS Fitbits work well for HR.
08-08-2018 14:54 - edited 08-08-2018 14:56
08-08-2018 14:54 - edited 08-08-2018 14:56
My Ionic is utterly useless at reading HR... in fact the only feature it properly does is the step counter. So I have a 250 buck step counter... oh well, it looks good in my wrist.
To be more concrete with my HR issues... my Ionic doesn't read well during intense exercise. Resting readings seem to be accurate, for example 50bpm while sleeping, 70-80 while seating in my computer, 100bpm while walking in the street, great. But once I hit the gym, things start to mess up.It says 110bpm when I am at 150-160... stuff like that. Maybe I dont fit it tightly enough so it moves with intense movements? But I heard its better not to tight it too much....
Is there any chest band I can use with my Ionic? (and sync with it, I mean).
08-08-2018 16:40
08-08-2018 16:40
@ioniccrash it really seems to depend on type of activity. As I noted before sometimes Ionic can be incredibly accurate and go side by side with chest strap and there are time ( for me most often ) when the readings are just rubbish. In case of running keeping steady pace can give very accurate result but for HIIT training it's just not working. Moreover, very often then I see no any readings. Today, I went for climbing with chest strap and Ionic. Ionic shows readings as if from completely different event. Also, no matter how tight you wear it, it won't be enough. Moreover, trying to get better readings I got to the point that wearing the watch was simply uncomfortable. Yet still, tightening didn't prevent it from moving. Once, during pushups somehow I managed to pause exercise by pressing the button because it went that low. Wearing it too tight results with "biting" the skin which isn't pleasant either.
08-08-2018 17:07
08-08-2018 17:07
I am afraid that's the case with all fitness watches, some good at some things and not others. There is no fitness watch that's good at everything
08-08-2018 17:09 - edited 08-08-2018 17:10
08-08-2018 17:09 - edited 08-08-2018 17:10
No fitness watch works well with Intense exercise as the optic sensor just cannot do it well.
08-09-2018 03:13
08-09-2018 03:13
If that is a fact
For sleep floor and steps it works well.
Why cannot we pare the ionic with an external chest strap?
If this is possible we can use the ionic during exercises?
We then also can trust the calories.
So we will have more confidence in the total performance
your opinion??
08-09-2018 03:17
08-09-2018 03:17
While my opinion isn't worth much I do have one 🙂 If your chest strap has blue tooth capability then it should work. My chest straps (I have at least three) do not have blue tooth capability.
08-09-2018 03:24
08-09-2018 03:24
The fitbit support team told me by mail that it is not possible,
How has experience with paring an external Bluetooth chest strap?
08-09-2018 03:41
08-09-2018 03:41
You can't use an external HR monitor with Fitbit devices and the Fitbit app. Pity, as this could solve lots of problems. When I expect accuracy I could just use readings from the chest strap while all-day HR would be using HR monitor in the watch. I track exercises using Fitbit just to have them logged but I rely on Polar Beat when it comes to making any use of collected data.
08-10-2018 10:14
08-10-2018 10:14
Here's an example of readings from the very same session. You can easily see a pattern of spikes in the Polar reading. Beginning includes a warmup, then three regular spikes and the... my phone rang and I had to go back to the office 😉 It was intense HIIT circuit training. Fitbit readings are a mess.
It really depends what my session is and how much of arms and wrists are involved. Still, it's alright I think for day-to-day use but pity that Fitbit doesn't support external HR monitors so such errors can be corrected by overriding the readings.
08-11-2018 00:43
08-11-2018 00:43
8km Afternoon walk in our beautiful Amsterdam The Netherlands.
Polar H7 time 02:03:53 8.24 km Avg HR 83 Max HR 105 374 cal
Ionic time 0.2.05.05 8.45km Avg HR 101 Max HR121 931 cal?
Your op[nion?
@SunsetRunner wrote:Here's an example of readings from the very same session. You can easily see a pattern of spikes in the Polar reading. Beginning includes a warmup, then three regular spikes and the... my phone rang and I had to go back to the office 😉 It was intense HIIT circuit training. Fitbit readings are a mess.
It really depends what my session is and how much of arms and wrists are involved. Still, it's alright I think for day-to-day use but pity that Fitbit doesn't support external HR monitors so such errors can be corrected by overriding the readings.
08-11-2018 07:47 - edited 08-11-2018 07:53
08-11-2018 07:47 - edited 08-11-2018 07:53
@MariusH Burnt calories is a bit different story as it cannot be really measured accurately no matter what. The heart rate is measurable by hardware. There are physical beats which can be detected using many methods( ECG, optical ). However, how much energy we spend is just an estimate. Polar and Fitbit use ( probably ) different formulas so there may be a difference in what you see in the end. Also, updating weight, height, resting HR ( Fitbit updates it all the time, chest strap doesn't as it is not something you expect to be wearing at rest ) may be taken into account but lack of proper updates may affect the final numbers. In my case, Polar H10 and Ionic, when there are no big differences in readings, they go almost head to head ( during one of my treadmill sessions they even ended up with the very same number of calories! ). In your readings, it looks like H7 underestimated your efforts. Due to the technology it uses, I still think it took better readings of HR than Ionic but calories... well it looks way too few for 2 hours walk ( unless most of 2 hours you did spend in one of Amsterdam pubs 😉 ).
Here is another example. Yesterday, I did a short 15 minutes spinning session. Moderate speed. Mostly, I wanted to stay in the fat burn zone, but three times I elevated my HR to 150bpm. Despite the first few seconds, Ionic caught up and as you can see the accuracy is acceptable:
Ionic - 94kcal
Polar H10 - 100kcal
6kcal difference? Any of them may be a bit off so this is totally acceptable. It also explains probably, why @erikkai can see results so accurate during spinning. Simply, because it seems to work quite well for this particular use case.
08-11-2018 16:15
08-11-2018 16:15
When I think I'm getting somewhere with understanding how Ionic deals with particular activities then I encounter results like from today, which tells me one thing - just bin it. I use extracted HR data from both, Polar H10 and Fitbit Ionic, with custom software I create data sets that can be analyzed by anything that reads CSV files. Here it goes. First, I ran on the treadmill 5k distance and ( without terminating exercise ) I added (1m plank, 30sec pushups, 30sec rest)x3. On the 5k distance, the initial pace was 5:00 then increased to 4:30 and I tried to keep my heart rate between 150-160ish:
Despite keeping my pace steady this time Ionic went totally bananas. I made sure I was wearing it correct all the time. Polar graph matches exactly all the efforts I put into this part of the workout and 3x(plank, pushups) are well visible at the end. Ionic readings are... well very creative and artistic, less real. When I thought it couldn't get any worse I moved to the weight machines:
On the Polar graph you can see every single set. It's all logical. Exercise increases HR which then declines during rest. Counting spikes you can say there were 5 exercises, each had 3 sets. What can you tell looking at the Ionic graph? First, what the hell? There are plenty of holes. I've been reporting many times that I see "two-dashes" quite often. This proves I'm not delusional. It looks like one of those "connect the dots" puzzles from children's books. Leave that alone, the data is completely missed. It could be generated with random numbers generator and would be same close to the truth. On top of that, there is 100kcal difference which is quite huge.
I realize optical HR sensors are not perfect and sometimes do things better, some other times worse but what I see here is just plain wrong. I know there are defenders here and Fitbit is deaf on the problem ( which I think is rather a hardware problem ). I know that it could be just my Ionic ( maybe it's broken? ) but so far I haven't seen single proof of accuracy and what I show here is evidence based on raw data obtained on two devices and perfectly synchronized by time stamps with 1-second accuracy.
08-18-2018 10:31
08-18-2018 10:31
Hey everyone! I truly appreciate the details that you've mentioned regarding the inconveniences you're having with heart rate information.
I've noticed you already checked the tips that need to be followed in order to get an accurate heart rate. However, when you're using a Fitbit watch and any other you might get different information because the data is tracked using different algorithms.
You may want to check the main thread about users experiencing this. Any update will be posted there by one of our moderators.
Your patience and understanding while this is being resolved is appreciated.
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