Ionic Heart Rate Accuracy

[Kat_W]

Has anyone else noticed that the Heart Rate sensor is very inaccurate?  Currently my Ionic is showing that my heart rate is in excess of 120, while at the same time my pulse ox machine (a medical device) is saying it's 82.  The Samsung health app is inline with what the pulse ox is saying.  I'm not sure if I have a defective Ionic or if others are having the same issue. ( Note: Sorry if there are any spelling errors, I am tryping around my cat, who has decided to sit directly in front of the screen)

Moderator edit: edited title for clarity

[bbarrera]

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@MariusH wrote:

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According specialist at our sport hospital this is the best solution for high level biking .

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Even better is a bike computer on your handlebars!

[Windrain]

Agree. I experience the same issue with a delta of +20-40 bpm compared to the Wahoo tickr armband.  Had I the heart rate the ionic displays (150 + easy) I would be a world champion for my age (60)

[SantiR]

@MariusH Thanks for your reply and for your feedback! Fitbit appreciates that a lot. I will send this to the correct place. Thanks again.

@bbarrera Thanks for sharing your opinions on this thread.

@Windrain Welcome to the Fitbit family! Thanks for sharing your experience with the heart rate readings.

Have you tried the recommended workaround already? That should help you out on getting more accurate readings. 

Hope this helps. Keep me posted! 

[YFG]

FB. Why do I get an email when my battery is low vs a notice on my Ionic?

[MattFitbit]

Hi folks. 

I just wanted to take this opportunity to thank you all for your feedback in regard to Ionic HR readings. I can assure that this information has been forwarded to our product team for review. 

To help keep the community tidy, I have decided to close down this thread to further posts. If you are experiencing any inconsistencies with your HR monitor, I recommend following some of the best practices detailed in this article. 

If you are experiencing any specific issues with your Ionic, I invite you to start a new thread and I would be happy to assist you there. 

Additionally, I will be sure to keep you all updated on any potential changes/improvements that may be implemented in future firmware releases for our watches.

Thanks again, everyone! If you have any questions, you know where to find me.