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Ionic Hot and screen blank - cannot restart it

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‎07-28-2018 22:13

‎07-28-2018 22:13

After running the battery flat during an event ( after 6 hours using GPS!!), the screen went blank. I recharged it when I got home successfully but about 30 mins later realised the watch was very warm and the screen was blank again. I could not revive the screen. The LEDs on the heart rate are still working. Apparently it is still sometimes connected to my phone.  I have tried the hard button reset. HELP!!

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‎07-29-2018 00:45 - edited ‎07-29-2018 21:02

‎07-29-2018 00:45 - edited ‎07-29-2018 21:02

Id suggest you try a factory reset (not sure if that is what you tried or not, but try again if you have done it once)  If the facory reset using the buttons isnt helping you will need to contact Support (link in my signature)

 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-29-2018 18:50

‎07-29-2018 18:50

Hello @Cml7 and Welcome.  Sorry your having problems with your Ionic, but your in good hands with @NellyG!  Should you need further assistance, please post back!  Thanks and again Welcome!

Community Council Member

Gunny | Richmond, VA (USA)

Ionic Adidas Edition, Versa Special Edition, Aria 2 & Flyer | iPhone & Windows 10

Take a look at the Fitbit Help site for further Assistance & Information.

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