Ionic Issue

[choi_ri]

I don't know whether this is the right place to write this but I am quite annoyed upon purchase of my Ionic I either have the works luck, to buy the charcoal box and the inner content to be the grey blue one... But i moved on from that and now in the past fortnight my battery life is a bad if not worse than an iphone. 

i have not done anything different either, if anything Im ocd and always have a set schedule and routine.

I would usually go 3-4 days without charging it and daily I would, use it to track me on the treadmill for an hour listening to music and another hour whilst weight lifting... 

Now i after doing that it will be completely dead the next day... its not like i purchased it defected, just less than 3 months batterly life is crap...

please help or point me in the right direction

[WendyB]

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If that does not help contact support
http://help.fitbit.com/?cu=1

[choi_ri]

Hi Wendy

Thanks for the assistance

I’m actually surprised you can not wall charge it maybe that is what did it!

Like my post said im very ocd i went and exchanged it now battery life is how it should be !