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Ionic: Missing sleep record

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‎10-21-2020 09:33 - last edited on ‎10-26-2020 17:59 by Fitbit Moderator

‎10-21-2020 09:33 - last edited on ‎10-26-2020 17:59 by Fitbit Moderator

My Ionic recorded and showed my sleep for the night, but two hours later the data for the night is missing.  What happened to it and can it be recovered. Also, why did this happen.

 

Follow up to above. I knew what my sleep and wake times were, so I went to manually add in the sleep data and it immediately brought the daily sleep data that had gone missing back. Gotta love it, it's a Fitbit.

 

Moderator Edit: Clarified subject

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‎10-26-2020 17:59

‎10-26-2020 17:59

Hi @SunsetRunner, it's nice to see you again participating here in the Community Forums!

 

Thanks for your post and for the update that was shared, I'm really happy to know that after manually adding your sleep details the issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out.  

 

Thanks for being part of the Fitbit family!

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‎10-26-2020 17:59

‎10-26-2020 17:59

Hi @SunsetRunner, it's nice to see you again participating here in the Community Forums!

 

Thanks for your post and for the update that was shared, I'm really happy to know that after manually adding your sleep details the issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out.  

 

Thanks for being part of the Fitbit family!

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0 Votes