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Ionic Not Charging

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‎02-10-2019 17:08 - last edited on ‎02-11-2019 16:54 by Moderator Alum

‎02-10-2019 17:08 - last edited on ‎02-11-2019 16:54 by Moderator Alum

I am very disappointed in the Ionic. I have had nothing but problems sense I have purchased it. The first one i had syncing problems and had to return it, wait 3weeks for the new one and it has charging problems.  Ugh...so frustrating!! It now will not charge at all! Im so done with it. 

 

Moderator Edit: Updated Subject for Clarity

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‎02-11-2019 16:54

‎02-11-2019 16:54

@Cjh001 Welcome to the Fitbit forums! Thanks for taking the time to share the experience you are currently having wit your replacement Ionic not charging.

 

In this case, I'd recommend trying all of the different steps shown on this helpful article about batteries not charging. This has helped other users in the past.

 

Also, have you reported this back to customer support? They should follow up with you as you already have a case with them.

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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