Ionic stopping during exercise

[TSecor]

Is anyone else having problems with the Ionic stopping and not tracking during exercising?  It can be as simple as me stretching before hand or walking/running on the treadmill.  I know I set it, because we all say before the workout begins to set our devices.  Then I'll look down and it's either paused after 30 secs, or it's even just shut off from tracking or it paused and somehow finished the workout.  Kickboxing it does it all the time, but something as simple as walking on a treadmill is frustrating!  

[SantiR]

@TSecor I hope you're doing well! Thanks for taking the time to share the experience you are currently having with Ionic stopping and finishing exercises all of a sudden.

By any chance, are the buttons on your watch being pressed accidentally? Or is it just finishing them by itself?

There is a current situation in which the exercises will crash on Ionic. A situation that Fitbit is already aware of and is now currently checking into it to find a solution soon. You can check the thread here. I'm sorry about this. Please answer the following questions so you can help Fitbit to find a solution to this faster:

1. How long were you running the exercises?
2. What type of exercise were you running (using GPS or not)?
3. Were you listening to music on their device when doing the exercise, etc?

For the moment, please manually log the activities for you to not loose any of your data.

Keep me posted!