help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic Not Getting Notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-11-2019 13:11 - last edited on ‎01-13-2019 05:29 by Fitbit Moderator

‎01-11-2019 13:11 - last edited on ‎01-13-2019 05:29 by Fitbit Moderator

Within the last two weeks I no longer receive notifications for texts, calendar or phone calls on my Ionic. I made a call to the help center that acknowledged the issue and was informed that fitbit is working on a fix.  It would be helpful to get an update on this fix. As of now, the watch is not working properly. 

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎01-13-2019 05:28 - edited ‎01-13-2019 05:30

‎01-13-2019 05:28 - edited ‎01-13-2019 05:30

Welcome to the Forums @Paul91103.

 

I will be moving to this thread to the Ionic board as I think it is better suited for it.

 

Thanks for letting us know about this issue. As you mentioned we’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer

‎01-13-2019 09:28

In response to LanuzaFitbit

‎01-13-2019 09:28

Exactly the same problem here. Reduces the usefulness of the Ionic significantly   Drjcmt 

Best Answer
0 Votes