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Ionic Not Receiving Notifications After Android 9 Update

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‎02-14-2019 10:10 - last edited on ‎02-15-2019 10:59 by Moderator Alum

‎02-14-2019 10:10 - last edited on ‎02-15-2019 10:59 by Moderator Alum

Since I updated to Android v. 9, all Notifications have stopped showing up on my Ionic. I have a Galaxy S9+.

 

It doesn't notify for calls, texts, or other apps. 

 

I've restarted the phone, cleared the Ionic from Bluetooth on phone and reconnected, uninstalled fitbit app and reinstalled it, gave fitbit all permissions (including the notification access). None of these have worked.

 

Moderator Edit: Updated Subject for Clarity

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‎02-15-2019 10:58

‎02-15-2019 10:58

@BradShreffler Welcome to the Fitbit family! Thanks for taking the time to share the experience you are currently having with notifications not coming in to Ionic since you update to Android 9. Thanks for trying all of those steps in order to sort this out. 

 

In this case, there are some other steps you can try in order to sort this out. I'd recommend trying to restart your watch and then try setting notifications once again. 

 

Please feel free to check these helpful article in which you will find all the troubleshooting steps to sort this out. You can try the steps once again in the order given there for best results.

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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