Ionic is not recording active minutes. I manually started and completed a 6.5 mile run on my Ionic today. Also walked 30 minutes. The Ionic did not record either as active minutes on the watch or app.
I tried restarting the watch. It did not resolve the problem.
See picture below.
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@bbarrera, Great Suggestion! I wasn't just missing active minutes. It looks like the Ionic wasn't keeping track of my heart rate. That's something I never expected since every model of FitBit I've ever owned has tracked heart rate flawlessly. Without a heart rate, I assume there's no METs; therefore, no active minutes. Perhaps, the watch was too tight or too low on my wrist. Thanks for everyone's help.
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@AndreP Welcome to the Fitbit family! Fitbit calculates active minutes using metabolic equivalents, which are the METs. They indicate exercise intensity. Your watch estimates your MET value in any given minute by calculating the intensity of your activity.
Is the run you are performing a continuous moderate to intense activity? Minutes are only awarded after 10 minutes of continuous moderate to intense activity. The more calories you burn the higher your total active minutes. Remember that the intensity of the exercise is the key.
Please check this helpful article for more details on this.
Also, when you manually log an activity make sure to log a high amount of calories, as the more calories the more active minutes you will get.
Keep me posted! 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@AndreP Thanks for your reply and for sharing your experience. Well, I'm glad to hear that it registered active minutes this time.
How did you logged the treadmill activity? Did you tracked it via the Exercise App on your Ionic or did you manually logged it on the Fitbit app?
Also, let me know how it goes with your 10 mile run and how you are logging that activity?
Keep me posted!
Best Answer@SantiR, I've been logging all activity via the Exercise App on my Ionic. I ran the 10 miler today and logged it on my Ionic through the Exercise App too. Active minutes worked this time. Not sure if this means it's working or it's working intermittently.
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@bbarrera, Great Suggestion! I wasn't just missing active minutes. It looks like the Ionic wasn't keeping track of my heart rate. That's something I never expected since every model of FitBit I've ever owned has tracked heart rate flawlessly. Without a heart rate, I assume there's no METs; therefore, no active minutes. Perhaps, the watch was too tight or too low on my wrist. Thanks for everyone's help.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@AndreP Thanks for your reply! I'm very glad to see that you are now back in track and that a solution was found. I'm sure this will be helpful for other users as well!
Thanks @bbarrera for your accurate help on this!
@angie19729 I hope you're doing well! How are you tracking your exercise sessions? Did you noticed if heart rate was working properly while doing this? Feel free to check the wrist placements shared on the link above, that should certainly help you out.
Also, try charging it as you mentioned and try the exercise again to see if that would help. I'm interested to know your results with a full battery.
Keep me posted!
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