Ionic Not Recording Active Minutes

[SteveDunning]

My Ionic has stapled recording active minutes as of today.  This is beyond annoying.  My elevated heart rate is being recorded but is not translating to Active Minutes.  This problem began today. I’ve restarted the tracker but this has not solved the problem.

iPhone 7Plus/iOS 13.3.1

Ionic 70.7.14

[SilviaFitbit]

@SteveDunning Welcome to the Community. Thanks for the detailed information shared. 

Sorry to hear that your Ionic isn't tracking active minutes. I appreciate the restart performed. 

Our algorithms detect subtle differences in exertion that may explain why two seemingly identical activities result in different active minute totals. For example if you took a brisk walk along the same route two days in a row, differences in your speed and exertion levels (e.g. out of breath vs not out of breath, etc) will cause different active minute totals for the two activities. Also keep in mind that active minutes are only recorded for activities that last 10 minutes or longer. 

Because our trackers primarily track movement through the use of an accelerometer, they more accurately detect active minutes for step-based activities (brisk walking, running) than non-step based activities or activities that require more than steps (yoga, tennis). Trackers with a heart rate monitor detect active minutes most accurately, since heart rate data allows us to better estimate caloric burn and, in turn, exercise intensity. If you're unhappy with your active minutes total, we recommend logging the activity manually as described here. Manually logged activities override your tracker's data. Sometimes customers report a decrease in active minutes after logging an activity, which can occur if what your tracker recorded was more intense than what you logged.

Also, Could you let me know if you're seeing active minutes at all on your Dashboard? If so how many active minutes are you seeing? 

Keep me posted. 

[Colinm39]

@SteveDunning  The 10 minute rule to start recording active minutes needs at lead 3 times your resting BMR/active minute.. In this link I show an example.

Have you made an adjustment to your physical profile which will affect the BMR..?

---

@SteveDunning wrote:

My Ionic has stapled recording active minutes as of today.  This is beyond annoying.  My elevated heart rate is being recorded but is not translating to Active Minutes.  This problem began today. I’ve restarted the tracker but this has not solved the problem.

iPhone 7Plus/iOS 13.3.1

Ionic 70.7.14

---