Ionic Not Staying On

[bakerKP1]

ionic will come on briefly...then die. I have done the update..

   I have done the customer support thing, I have removed it and added it, I have done a hard restart several times...I have done everything and it is not working.  😞 😞

very disappointed.

Moderator Edit: Format

[SantiR · Accepted solution]

@bakerKP1 Welcome to the Fitbit family! Thanks for sharing the experience you ave had with Ionic dying. Also, thanks for trying all of those steps to sort this out.

I went ahead and contacted you via PM. Please keep an eye on your Community inbox. 

Thank you. Keep me posted! 

[Grego69]

I am having the same problem need help

[SantiR]

@Grego69 Welcome to the Fitbit family! Thanks for reporting that you are also experiencing the same with your Ionic not staying on.

So, when you press the button it will not respond?

I'd recommend performing a restart on your watch. This usually helps when this kind of situations happen. 

Hope this helps. Keep me posted! 

[Grego69]

It will restart for a minute and shuts off again. I have reinstalled the app and tracker numerous times with same result. Is there a fix coming ? It is completly useless even as a watch

[bakerKP1]

Had to contact FitBit. They replaced my ionic.


Sent from Mail for Windows 10

[SantiR]

@Grego69 Thanks for your reply and for trying those steps in order to sort this out.

I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps.

Just as @bakerKP1 said, customer support helped her out to get back on track, so its a good option for you as well. 

Hope this helps. Keep me posted! 

[Grego69]

Thanks for help

[SantiR]

@Grego69 You are very welcome! They should have contacted you already. Please let me know how that goes!

In the meantime, take a look at the Discussions Board as you will find a lot of interesting thread there. Feel free to post on any thread you want!

Keep me posted! 

[Grego69]

I sent it back hopefully will hear somerging soon.

[SantiR]

@Grego69 Thanks for your reply! Thanks for sharing this update. 

So, you probably sent it back for a replacement, correct? They should get in contact with you once they receive the unit to share all the information and time frame for you to receive the new unit.

Please let me know how this process goes and may updates you may have regarding it.

Keep me posted!