ANSWERED
Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@bakerKP1 Welcome to the Fitbit family! Thanks for sharing the experience you ave had with Ionic dying. Also, thanks for trying all of those steps to sort this out.
I went ahead and contacted you via PM. Please keep an eye on your Community inbox.
Thank you. Keep me posted! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@bakerKP1 Welcome to the Fitbit family! Thanks for sharing the experience you ave had with Ionic dying. Also, thanks for trying all of those steps to sort this out.
I went ahead and contacted you via PM. Please keep an eye on your Community inbox.
Thank you. Keep me posted!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Grego69 Welcome to the Fitbit family! Thanks for reporting that you are also experiencing the same with your Ionic not staying on.
So, when you press the button it will not respond?
I'd recommend performing a restart on your watch. This usually helps when this kind of situations happen.
Hope this helps. Keep me posted!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Grego69 Thanks for your reply and for trying those steps in order to sort this out.
I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps.
Just as @bakerKP1 said, customer support helped her out to get back on track, so its a good option for you as well.
Hope this helps. Keep me posted!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Grego69 You are very welcome! They should have contacted you already. Please let me know how that goes!
In the meantime, take a look at the Discussions Board as you will find a lot of interesting thread there. Feel free to post on any thread you want!
Keep me posted!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Grego69 Thanks for your reply! Thanks for sharing this update.
So, you probably sent it back for a replacement, correct? They should get in contact with you once they receive the unit to share all the information and time frame for you to receive the new unit.
Please let me know how this process goes and may updates you may have regarding it.
Keep me posted!
Best Answer