Ionic Not Working Properly

[thehappychappie]

You're Ionic Fitbit watch is starting to get beyond a joke.

Let me list the issues:

(1) Fully charged last night, 0% this morning - why?

(2) Now showing a time 7 hours behind my current time zone - why?

(3) Poor sync - why?  It can works for days, but then suddenly gives up and requires lots of watch/phone restarting combinations.

(4) You bought Pebble software, which worked fine. Why doesn't yours?  My Pebble watch very rarely failed to sync with my Android phone.  The software for connectivity seemed stable and solid.  I could install Apps no problem.  With the FitBit, I regular have to have several attempts to install an App because it keeps losing connection to the watch.  In other words, the connection between watch and phone doesn't seem completely stable.

This is not a cheap device and it is not working properly

If it is supposed to work over a particular version of Bluetooth then it should work with any device that supports that particular version of Bluetooth.  Otherwise you cannot claim it is compatible.  So, you say it uses Bluetooth LE so if a phone supports Bluetooth LE then the watch ought to work correctly.  This is because Bluetooth is a standard and standards are just that - standard across devices!  I have other Bluetooth LE devices that work perfectly happily with my phone.

Your list of supported Android devices is a mix bag of random makes and models.  Take the newer Google phones, for instance, the Pixel 2 and Pixel 2XL and very shortly the Pixel 3 and Pixel 3XL.  These Google's flagship phones, running pure Android, and, if any Android device is supported by Fitbit, it ought to be these because of the 'pure Android' nature.

I have also noticed that the list of supported devices hasn't change much in over a year, but a large amount of devices have been released by the major manufacturers.  Either the list if out-of-date, or you are not carrying out regular testing against newer models.

Moderator Edit: Updated Subject for Clarity/Format

[SantiR]

@thehappychappie Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with your Ionic. Also, thanks for your feedback.

So, are you using a compatible device? I also recommend restarting your watch to fix any general issues it may be presenting.

Are you still experiencing the battery drain? It is a strange situation. Please check these tips to improve battery on Fitbit devices.

If your watch is showing incorrect time, please make sure to check that the time zone settings are correct and make sure to sync your watch to make any changes effective. 

If you keep experiencing syncing issue, please follow these syncing troubleshooting steps in order to sort that out. 

Hope this helps. Keep me posted! 

[amm_66]

my ionic is only showing parts of words and or numbers . I tried to reset- restart but didn't help.

[SantiR]

@amm_66 Welcome to the Fitbit forums! Thanks for reporting the situation you are experiencing with Ionic's screen not showing all data correctly. Thanks for trying the restart steps in order to sort this out.

In this case, I'd recommend changing your clock face to another one. This has helped other users in the past and should help you too.

Hope this helps. Keep me posted!