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Ionic Not Working

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‎03-10-2020 17:56

‎03-10-2020 17:56

I have had my fitbit ionic for about two years.  I have already replaced it once within the one year warranty prior to this for the same issue.  I was just walking today when it turned off and now it won't turn on.  I tried the normal reset pressing the left side and bottom button and then the hard reset pressing both buttons and the left side button.  Nothing happens I just get the black screen.  Will fitbit send me a new one or will I need to drop money on something new.  Or are there any other ideas out there on what to do to get it to work. 

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2 REPLIES 2

‎03-10-2020 22:51

‎03-10-2020 22:51

the same thing just happened to me yesterday!  I knew the battery was getting low but it just shut itself off and I tried recharging the battery but the screen still remains blank?  not amount of button pressing will wake it up.  Does anyone have any suggestions apart from sending it back to fitbit please?

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‎03-11-2020 04:08

‎03-11-2020 04:08

My Ionic stopped working yesterday as well. I noticed the screen was black and so tried charging it but nothing happened. It is about 21/2years old and I use it everyday. I cleaned the contacts as directed but still it won’t charge. 

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