Ionic Screen won't work

[Jenn_Jenn]

I cannot get my Fitbit screen to work properly. It turns on, and turns on when I turn my wrist. But you can't tap the screen to see stats or swipe to access apps. 

I have tried restarting my Fitbit 3 times. 

[sergeiakhmetov]

Hi Jenn_Jenn

I have same problem too

[NellyG]

Try a factory reset. If that doesnt fix the touch screen function you will need to contact Support (link in my signature )

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Jenn_Jenn]

Thank you. 

I didnt realize doing the factory reset changes the screen to say "data not clear, sync and retry". This means the factory reset worked. I am now trying to re-pair the Fitbit. I have deleted my device from my Fitbit app and unpaired from my bluetooth. This is reactivating my device like it was brand new. 

I'll let you know if this works. Fingers crossed!

[Jenn_Jenn]

Now I received a reset failed message. Help!