10-08-2017 06:45
10-08-2017 06:45
I am having trouble getting my ionic to track my heart rate while swimming. So far 3 swims, only once has it tracked my heart rate.
Also counts laps correct but gets the distance out a little, it corrects this on the dashboard but not in thr iPhone App.
I like fitbit products a lot so I am happy to work with the Ionic and figure the way to get the most out of it.
Answered! Go to the Best Answer.
07-29-2019 10:27
07-29-2019 10:27
I've tried both ways and it doesn't include heart rate either way. Any ideas?
08-19-2019 20:33
08-19-2019 20:33
My Ionic worked fine for swimming from April 2018 to April 2019. That is it recorded heart rate zones on my Iphone app and Apple Mac. I'm annoyed that it was apparently disabled because of inaccuracy even though the heart rate is recorded elsewhere in graphic form. It seems unfair that it was promoted as a feature that has been withdrawn even though I assume we all accept its limitations of accuracy.
08-20-2019 16:41
08-20-2019 16:41
It appears that this feature was deliberately removed with a software change in April this year. I suspect they were afraid of criticism for it being unreliable. I find it very disappointing they were not honest enough to let everyone know. Instead they have a large body of angry customers who already accept the inherent inaccuracy of the other features and feel the swim feature is now next to worthless.
08-23-2019 14:18
08-23-2019 14:18
08-23-2019 14:37
08-23-2019 14:37
@SunsetRunner it was via fitbit UK&Ireland social media channel. This counts as advertisment.
08-25-2019 02:42
08-25-2019 02:42
Whatever, it was unclear enough for many people to get the wrong idea. Resellers probably had a role in this as well.
08-25-2019 05:49
08-25-2019 05:49
The testimonial evidence where this feature worked and now it doesn't isn't consistent with this statement. Fitbit can't patch a capability away and then say it wasn't one in the first place.
08-26-2019 07:48
08-26-2019 07:48
08-15-2020 12:42
08-15-2020 12:42
One lap is out and back, similar to a track, lap completed once you return to start location