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Ionic Sync Problems?

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‎05-02-2018 02:54

‎05-02-2018 02:54

It’s been a few weeks now and I have to sync my ionic every morning... which is not a problem, but it takes HOURS for it to sync. I have to turn off my Bluetooth, remove and reinstall the app, turn off my ionic, disconnect and reconnect... It’s a hassle to do that every day. Does anyone else have the same problem???

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10 REPLIES 10

‎05-02-2018 05:38

‎05-02-2018 05:38

Hi! Yes I have the same problem except it seem to be getting even worse, not better!

 

I am seriously thinking about returning it and getting a Polar.

 

There are numerous threads on here where the moderators claim that it has been fixed...but it clearly hasn't!  i'm tired of the workarounds of deleting and re-adding etc!

 

It's not good enough!

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‎05-02-2018 06:07

‎05-02-2018 06:07

Sync is very unreliable! The Ionic keeps restarting on sync too.

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‎05-02-2018 08:35

In response to GregLongley

‎05-02-2018 08:35

Couldn’t agree more!!! I’ve also tried to reach them about the issue, but it continues!!! For me it hasn’t gotten better.. Let me know if yours gets better... 🙄

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‎05-02-2018 23:16

In response to anavas2010

‎05-02-2018 23:16

I've turned off all day sync, stay connected and the widget in android, so that the Ionic doesn't keep restarting on sync throughout the day. Not ideal as it also means forgoing the notifications on the Ionic. Only Fitbit can fix their software. Only thing is to warn prospective buyers about the issue... 

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‎05-02-2018 23:21

In response to anavas2010

‎05-02-2018 23:21

Will do! Mine has got even worse now! Had to reset the Ionic again after deleting it from the app and reinstalling it. Took over 4 attempts to set it up! I’ve had to do all that twice in less than 24hours!

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‎05-03-2018 06:45

In response to GregLongley

‎05-03-2018 06:45

Mine did too!! Woke up this morning and it would sync... 😒 Had to hard reset it and after 2 attempts it finally reconnected. Did you see there was an update?? I updated it, hopefully it’ll fix this issue for us... 

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‎05-03-2018 06:57

In response to anavas2010

‎05-03-2018 06:57

Same problems here. I haven’t seen an update yet today though. 

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‎05-05-2018 14:43

‎05-05-2018 14:43

Honestly I’m not very happy with mine and I thought I was past the return window but I actually have until the end of the month to return.  I’m seriously considering doing just that.  I got on here to help me decide.

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‎05-05-2018 23:18

In response to jh44

‎05-05-2018 23:18

Yup I’m not impressed either! Think I’m sending mine back and getting the Polar M430 !

Sent from my iPhone
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‎05-06-2018 04:29

In response to GregLongley

‎05-06-2018 04:29

What is so upsetting is that I have been going back and forth with emails to Fitbit and even though I’ve told them I’ve tried everything they still are trying to get me to so the same things over again. They should have just replaced it by now. It’s only 5 months old! And it takes a day to get a reply!

Sent from Meshell
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